National Rail Passenger Survey

The independent watchdog Transport Focus carry out an annual survey of more than 28,000 passengers to see how satisfied they are with their journeys. The latest survey saw a 4% increase in satisfaction ratings on the London and North West route since July 2014 achieving an overall score of 88%. With regard to Network Rail managed stations Manchester Piccadilly was the highest rated station along the London and North West route with a score of 88%.

Punctuality and reliability together with cleanliness are the principal influencers in generating satisfaction ratings. Conversely, the way delays are dealt with are a major cause of concern.

So, better but much still to do!