The independent watchdog Transport Focus carry out an annual survey of more than 28,000 passengers to see how satisfied they are with their journeys. The latest survey saw a 4% increase in satisfaction ratings on the London and North West route since July 2014 achieving an overall score of 88%. With regard to Network Rail managed stations Manchester Piccadilly was the highest rated station along the London and North West route with a score of 88%.
Punctuality and reliability together with cleanliness are the principal influencers in generating satisfaction ratings. Conversely, the way delays are dealt with are a major cause of concern.
So, better but much still to do!